TAS Limited - Call Centre Services

	TAS Limited
	Suite 1403, CLI Building, 313 - 317 Hennessy Road, Wanchai, Hong Kong.
	Tel: (852) 2838 2876 Fax: (852) 2838 2693
	Email: enquiry@caspiancom.net

TAS CALL CENTRE SERVICES

Provides front-end interface between Companies and their customers
Multilingual Service (Cantonese, Mandarin & English)
24 hour coverage
Utilizes Computer Telephony Technology
Customized Scripting specified by customer
Communication medium - Mobile, Pager, Fax, Email, etc.

CATEGORIES OF SERVICES

Secretarial Messaging Center

Customer Support

Telemarketing

Secretarial Messaging Center

Entrepreneurs Working From Home

Start Up - New Companies

One Number for Everybody and Everything

Concierge Services - Courier, Air Tickets, Florist, Support Services, Hotels etc.

Customer Support

Helpdesk

Emergency Escalation

Direct Marketing/Ordering - transaction billing via credit cards

Fulfillment/Collateral Management

Telemarketing Services

Product Inquiries/Sales
Sales Lead Generation
Market Survey/Research
Sales Appointment set up
Customer Satisfaction Evaluation
Win Back Program for Dormant or Lost Accounts

BENEFITS

Immediate Service Solution

Cost Savings

Single Point of Contact with human interface rather than Interactive Voice Response computer systems

Integrated interface with existing Databases and Computer systems for data compilation

Professional Experienced Service

The Cost of Going it Alone

Requirements to "Do It Yourself "

A minimum of 4 staff on rotation

Minimum - $48K + per month (unloaded cost)

regular day off, annual leave, sickness, maternity, holidays

Training and Turnover

Supervision

Equipment and Space

The Economic Solution

TAS is a purpose built Call Center Facility. It is our core business, it is what we do.
Our pricing is competitive and provides a set of premium services.
Our pricing packages provide flexibility enabling us to serve Individuals, Small Business and International Corporations

Single Human Point of Contact

Front-end to provide general information

Every transaction and resulting actions taken, are recorded for management review

Neutral Third Party to monitor performance of your staff/services

Every case can be followed-up until it is closed no calls are missed out of hours

A seamless service for companies who wish to provide for their customers a 24hr human interface, avoiding frustration of calling different parties or computer answering systems

Computer Telephony Integration

Information readily available on screen
Client information
Product information
Call handling procedures
Escalation procedures
ACD
Call logging
Call reporting

Professional Service

Excellence in telephone manner and skills
Thorough knowledge in handling difficult situations particularly in emergencies and complaints
Over 7 years experience with professional staff who take a pride in their work

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